FAQs • Dublin • CivicEngage

Where is this information stored? Who has access to it?: The Special Needs Registry information is maintained on the Dublin Police Services and Alameda County Fire Department Computer Aided Dispatch system. These systems contain sensitive personal information, which is only accessible by designated first responders who follow strict regulations on the use of such systems.

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Special Needs Registry

1. Who is eligible for the Special Needs Registry?: The Special Needs Registry is open to all residents or visitors who frequent the City of Dublin and who have a “special need” and want to proactively provide this information to Dublin Police Services.

2. How long does the registration process take?: Once the information is submitted, it will take Dublin Police Services approximately two weeks to complete the registration process. Once submitted, a representative from DPS will confirm the successful registration with the submitter.

3. Where is this information stored? Who has access to it?: The Special Needs Registry information is maintained on the Dublin Police Services and Alameda County Fire Department Computer Aided Dispatch system. These systems contain sensitive personal information, which is only accessible by designated first responders who follow strict regulations on the use of such systems.

4. Can I update submitted information?: Yes, Dublin Police Services strongly encourages participants to submit updates to information, such as changes in address, school, or contact information. To do so, please resubmit the registration form.

5. How are renewals/removals handled?: Dublin Police Services will contact Special Needs Registry (SNR) listees on an annual basis to check for any updates or to remove individuals who may wish to opt out of the SNR.

6. How are minors, aging out, handled?: Minors who turn 18 years old while on the Registry are removed from the registry, unless they are re-registered under the criteria for adults.

7. Can I opt out?: Yes, special needs registrants can opt out at any time. To do so, please email Sgt. Chris Shepard at cshepard@acgov.org or stop by Dublin Police Services at 6361 Clark Avenue to speak with a Dublin Police Services representative.

8. After my child/dependent adult is registered, and if there is an incident, do I need to do something to notify DPS?: In the event of an accident or other incident, please notify the police and/or dispatcher that the individual is on the Special Needs Registry. In doing so, the information will be immediately disseminated to the first responders in the field without having to ask the parents/guardians unnecessary questions during a highly stressful situation.

9. The City of Livermore has a Special Needs Registry, should I participate in that as well?: The Special Needs Registry registration form for Dublin Police Services is substantially similar to the Livermore registration form. If the registered individual frequents both cities, you are free to voluntarily sign up for Livermore’s SNR.