FAQs • Dublin • CivicEngage

How do I report a street light that needs to be repaired?: Street lights are normally repaired within five business days of the time the request was submitted for repair. Please be prepared with the street light pole ID number, which is located approximately ten feet from the base of the pole. If a street light pole ID number is not identifiable, please provide an adjacent address. To report a street light that needs to be repaired, contact the Maintenance Division of Public Works at (925) 833-6630, or submit your request online by using Fix It - Dublin.

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Public Works

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1. How do I report a street light that needs to be repaired?: Street lights are normally repaired within five business days of the time the request was submitted for repair. Please be prepared with the street light pole ID number, which is located approximately ten feet from the base of the pole. If a street light pole ID number is not identifiable, please provide an adjacent address. To report a street light that needs to be repaired, contact the Maintenance Division of Public Works at (925) 833-6630, or submit your request online by using Fix It - Dublin.

2. Who should I contact to report a malfunctioning traffic signal?: If you notice a traffic signal is not working properly, please contact the Maintenance Division of Public Works at (925) 833-6630 during normal business hours, Monday through Friday from 8:00 AM to 5:00 PM.
If you notice a traffic signal not working or malfunctioning after hours or on weekends, contact Police Services Dispatch at (925) 462-1212. Maintenance personnel will be dispatched to evaluate the seriousness of the problem and make necessary repairs.

3. Who do I contact to set-up water and sewer at my house or business?: Contact Dublin San Ramon Services District at (925) 828-0515.

4. What should I do if my sidewalk in front of my house is damaged?: You should report the damage to the Engineering Division of Public Works at (925) 833-6630, or submit your request / comments online using our Request Tracker. The City will send an inspector to your property to determine the extent of the problem and to give you recommendations and guidance to repair the area. The cost of repair is the responsibility of the property owner, as property owners are responsible for any repairs and maintenance of sidewalk, curb and gutter between your property and the edge of the pavement. For more information, please view the City's sidewalk repair page.

5. Who is responsible for replacing damaged sidewalks?: • You should report the damage to the Engineering Division of Public Works at (925) 833-6630, or submit your request / comments online using our Request Tracker. The City will send an inspector to your property to determine the extent of the problem and to give you recommendations and guidance to repair the area. The cost of repair is the responsibility of the property owner, as property owners are responsible for any repairs and maintenance of sidewalk, curb and gutter between your property and the edge of the pavement. For more information, please view the City's sidewalk repair page for more information.

6. Who do I contact regarding my concerns with traffic signal timing?: Please contact the City's Traffic Engineer at (925) 833-6630 to discuss your concerns with traffic signal timing, or submit your concerns online using Fix It - Dublin.

7. How do I request a new street light be installed on my street?: To request an additional street light, please contact the Maintenance Division of Public Works at (925) 833-6630 or submit your request online using our "report an issue" link located on the left-hand side of this page. Public Works staff will evaluate the request based on the City’s standard for street light spacing. Other criteria may include the design or curve of your street and whether the existing street lights are obstructed.

8. When is my street scheduled to be swept?: The City of Dublin provides street sweeping on residential streets two times per month and on most commercial streets on a weekly basis. Residential areas are usually swept between the hours of 8:00 AM and 5:00 PM.
View the City's current street sweeping map

9. Who is responsible for trees located in the planter strip in front of my house?: Trees in planter strips or private yard areas are the responsibility of the private property owners to maintain. Removal or trimming of a tree located in a planter strip in front of your house is the property owner’s responsibility. Before removal or trimming of any tree, please contact the Planning Division of the Community Development Department at (925) 833-6610 to verify whether or not the tree is a Heritage Tree. For more information on Heritage Trees, please review Chapter 5.60 of the City's Municipal Code. Trees located in the street medians or sidewalk tree wells on major arterial streets are maintained by the City of Dublin. To report a City tree that requires maintenance please contact the Maintenance Division of Public Works at (925) 833-6630 or submit your requests online by using Fix It - Dublin.

10. Who should I contact if I notice that a sprinkler is broken in the median?: If you notice that sprinkler is broken or spraying in a direction that appears not to be intended, please contact the Maintenance Division of Public Works at (925) 833-6630.

11. Do I need an encroachment permit?: An encroachment permit is required for any work performed in the public right-of-way. This may include (but is not limited to) utility service repairs, construction, road / lane closures, constructing or widening of a driveway approach, or having a storage container on a public street. Contact the Engineering Division of Public Works at (925) 833-6630 to obtain encroachment permit requirements.

12. How do I dispose of leaves during the fall season?: Dublin residents are able to dispose of fall leaves using two methods: 1) Place them in the residential green organics cart provided by the City’s waste hauler, Amador Valley Industries (AVI). If the quantity of leaves is greater than the size of the organics cart, residents may: 2) Contact AVI directly and schedule one of three annual “large item pick-ups” with the company. Leaves must be bagged and set into the curb; the volume of the bagged leaves cannot exceed 7 cubic yards. Routine street sweeping in Dublin removes leaves that have naturally fallen into the gutter or roadway. However, the sweeping vehicle does not have the capacity to pick up leaves that have been swept from residential yards into the gutter or roadway. Please do not attempt to dispose of leaves by sweeping them into the gutter or roadway. If leaves have been swept from residential yards into the gutter or roadway, the street sweeping vehicle will pass the leaves and proceed to the adjacent open gutter.

13. What is a GHAD?: A Geologic Hazard Abatement District (GHAD) is an independent, public agency that is a creation of State of California statute. A GHAD oversees geologic hazard prevention, mitigation, abatement, and control. GHADs operate with a focus on the prevention of geologic hazards, with mitigation and abatement also being primary functions. A “geologic hazard” is broadly defined as an actual or threatened landslide, land subsidence, soil erosion, earthquake, fault movement or any other natural or unnatural movement of land or earth.
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14. When should I contact the GHAD?: Residents are encouraged to call the GHAD at any time they have concerns about the stability of the slopes on or near their property. The GHAD is also available to answer questions that relate to other geologic hazards (e.g. landslides, erosion or other earth movement) including drainage issues. In addition, the GHAD owns a number of the open space parcels surrounding the development and we can respond to questions about fire breaks, litter, animals, and fencing.
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15. How do I contact the GHAD?: Contact information for the GHAD Services Consultant can be found on the Dublin GHADs’ website at www.dublin.ca.gov/1607/Geologic-Hazard-Abatement-Districts-GHAD or on the communications plan.
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16. Is there a fee for GHAD services?: GHAD services are funded by a special assessment on the annual property tax statement on residential properties within the GHAD. Homeowners pay no additional fees for GHAD services. Services provided by the GHAD are restricted to those expressed in the GHAD governing documents.
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17. Is the GHAD a division of the City of Dublin, Alameda County, or any other local authority?: No. The GHAD is a State-authorized independent agency, separate from the City, County, and any other local authority. The GHAD is governed by its Board of Directors - the members of the Dublin City Council serving as the GHAD Board of Directors.
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18. Is the GHAD part of the Homeowners Association?: No. The GHAD is separate from any private entity, including Homeowners or Property Owners Associations.
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