Dublin Marketplace FAQ

Merchant Start-up FAQs

What is ReachPlaces?

ReachPlaces is the app that powers the Dublin Marketplace. The app is available in the App Store and makes it very easy for customers to learn about and support local merchants – and to earn while they do it! ReachPlaces is owned and operated by Reach Enterprises, a company based here in the Bay Area.

Can any Dublin business participate?

The Dublin Marketplace is open to any business that:

Has a brick-and-mortar business located in Dublin AND
Is consumer-facing - at this time we cannot accommodate businesses that only sell to other businesses - AND
Accepts credit/debit card payments AND
Is in good standing with the City of Dublin

What I can do through the Dublin Marketplace?

You will have the ability to advertise your existing promotions, or offer additional promotions using City-funded Dublin Dollars. The additional promos include a receipt upload option (e.g. spend $200 and get $XX Dublin Dollars) and will include other options post-launch.

What will it cost me to participate?

At this time there is no charge for merchants to participate. There is no investment in technology required, no extra staffing, and no merchant fee. In the early stages the program will be funded by the City of Dublin. In the future merchants will have the opportunity to customize and fund their own activities for customers, e.g., promotions, surveys, etc.

What do I need to do to participate?

We have a simple agreement for you to sign. Then all you have to do is give us some general information about your business. We take it from there! Then, we just ask that you display small Dublin Marketplace signs in your store to let your customers know you’re a participating merchant and to encourage your customers to download the ReachPlaces app.

Does this program require any integrations or will my staff require training?

No system integrations are required. To earn Dublin CityDollars, customers can check in at your store using the ReachPlaces app. When they want to use CityDollars, the transaction works just like any other MasterCard credit or debit card transaction.

As for staff training, just let them know about the Dublin Marketplace and encourage them to tell customers about it.

What are Dublin CityDollars?

Dublin CityDollars are what customers earn for doing various activities that support local businesses. Once earned, Dublin CityDollars can be used to make purchases from any merchant who participates in the Dublin Marketplace. Customers are issued a digital Reach Reward Card, which they will use in your store to make purchases with their CityDollars.

Where can CityDollars be spent? Do customers have to spend the dollars where they earn them?

CityDollars can be spent with any merchant participating in the Dublin Marketplace. Customers do not have to spend their CityDollars with the same merchant that they earned them from.

Can customers use their Dublin CityDollars in my store even if I’m not offering an earning opportunity?

Yes, they can. As long as you are a participating merchant in the Dublin Marketplace, app users can make purchases in your store using their CityDollars.

Can customers use their Dublin CityDollars for online purchases?

At this time CityDollars can only be used for purchases at physical store locations.

How will customers find out about the program?

The City of Dublin will be publicizing the program in local media. AND we are asking participating merchants to let their customers know that they can support local businesses by using the ReachPlaces app in Dublin.

When will the program launch?

The Dublin Marketplace will grow over time, but customers can start using the ReachPlaces app in early 2023. Store signs will be available in January.

What other merchants are participating?

We are in the early stages of signing up merchants. But with the strong support of the City of Dublin, we expect the majority of Dublin merchants to participate in the Dublin Marketplace.

What if I want to stop participating in the Dublin Marketplace?

We hope that our Dublin merchants will quickly see the value of the Dublin Marketplace and want to participate even more - but you are under no obligation and may withdraw from the Dublin Marketplace with 30 days notice.

What is the fee to have ReachPlaces assist in promotions ideation/creation?

At this time there is no cost to have ReachPlaces create your promotion for you.

What is the max CityDollar amount a user can reach?

We are not imposing a cap on earnings, but if we see patterns of fraud within an account we can limit or close the customer’s account.

Can you tell me how the payment portion works with the App? Do they just scan it like apple pay?

The card through the Dublin Marketplace app essentially functions as a credit card so it should work ok with your existing system.

Users can add their Reach Card to their Apple Wallet and tap using Apple Pay or the merchant can enter the card number manually, like a regular credit card. We are currently not compatible with Google Pay.

How are returns handled?

The process is identical to that merchants use to process returns using a regular credit card, or cards. It is fully automated and requires no additional training. In fact, merchants should think of the Dublin Card as just another credit card when it comes to transaction management.

When a Dublin Marketplace user returns an item paid for using their Dublin Card and another credit or debit card (a split transaction), the merchant processes the credit on the Dublin Card exactly the same way they do with a regular credit card. Virtually all automated credit card processing systems have a function that enables merchants to issue a credit instead of a debit for returns, with the amount originally paid by the customer credited to their card account. In the case of a split transaction using a Dublin Card, the merchant credits each card for the amount charged on them using their current system. The Dublin Card credit is processed by Reach’s credit card processor, Lithic, which triggers a credit back into the user’s Wallet. Lithic then also debits the merchant account to balance the transaction.

What type of record keeping do merchants need to do?

There is no record keeping necessary on the merchants’ behalf.

Who do I contact if I have any problems or questions?

You can visit contact City Staff at economic.development@dublin.ca.gov or visit the ReachPlaces website at https://joinreach.com/dublinmerchants, or email them at merchantsupport@reachplaces.net.

Consumer FAQ

What is the Dublin Marketplace?

ReachPlaces is a loyalty application that connects individual consumers with participating brands. The Dublin Marketplace is an extension of the app for the use of local residents. As a member, you choose which brands to connect with, and how you want to engage with each brand. Brands reward you with Dublin CityDollars for various activities, including making purchases. The amount of Dublin CityDollars you receive depends on how much you engage with the activities offered by participating brands in your local marketplace.

What is ReachPlaces?

ReachPlaces is a new iPhone app that rewards individual consumers for supporting and engaging with their favorite local businesses. As a user, you can earn Dublin CityDollars for shopping at local merchants. You can then use the Dublin CityDollars you’ve earned to shop around town at participating businesses. Dublin CityDollars have no blackout dates and no tricky conversions. ReachPlaces has a great lineup of stores, restaurants, and service providers that are participating, and we’re adding more all the time.

The amount of Dublin CityDollars you receive will depend on how much you engage with the promotions offered by participating merchants.

What are Dublin CityDollars?

Dublin CityDollars are the ReachPlaces currency that users earn for engaging in activities with participating merchants. The amount of Dublin CityDollars you receive will depend on how much you engage with the promotions offered by participating merchants. Dublin CityDollars are issued in connection with a reward/loyalty program, have no cash value and may not be redeemed for cash. Once you have signed up, you may activate your ReachPlaces Reward MasterCard and use it to redeem Dublin CityDollars at any participating merchant. Each Dublin CityDollars may be redeemed toward one dollar of purchases at participating merchants in-store. So, when shopping at participating merchants, the price you see in USD is the price you pay in Dublin CityDollars.

What is the ReachPlaces Reward MasterCard?

The ReachPlaces Reward MasterCard is how you use your Dublin CityDollars. Once you have signed up, you may activate your ReachPlaces Reward MasterCard and use it to redeem Dublin CityDollars at any participating merchant in-store. The ReachPlaces Reward MasterCard is issued by Patriot Bank, N.A.. The ReachPlaces Reward MasterCard is a Mastercard® rewards card that is linked to the Program Account and may only be used for purchases from participating merchants. Your use of the ReachPlaces Reward MasterCard is subject to ReachPlaces’ User Terms which you may find at https://joinreach.com/terms/. ReachPlaces Reward MasterCards can only be issued to cardholders who are residents of the United States and who have a verifiable physical U.S. street address (no P.O. Boxes).

Who can join ReachPlaces?

Individual US residents 18 years of age and older may join ReachPlaces.

What information do I have to provide to join ReachPlaces?

To join ReachPlaces you must provide:

- Your name and email address

- A unique mobile phone number capable of receiving SMS messages that you are authorized to use. That number must be unique to you, you must be authorized to use that number, and you may not use a virtual or call-forwarding phone number that you received from a third-party service such as Google Voice.

Is there a fee to join or participate in ReachPlaces?

No, ReachPlaces is free to join and use at this time.

What is ReachPlaces’ Privacy Policy?

ReachPlaces’ Privacy Policy covers information that you share with ReachPlaces. Click here https://joinreach.com/privacy-policy to see our Privacy Policy.

What are ReachPlaces’ Terms of Service?

Click here https://joinreach.com/terms to see our Terms of Service.

How do I contact customer support?

You may contact us at reachsupport@reachenterprises.com.

Is ReachPlaces available on Android phones?

At this time, ReachPlaces is available only on iOS phones, but stay tuned as we will have an Android version ready soon.

Can I share my account with friends and family?

No, your account is only for your individual use. You may not share your account or transfer, sell or barter the Dublin CityDollars you have received.

Can I give Dublin CityDollars to other people?

No, your account is only for your individual use. You may not share your account or transfer, sell or barter the Dublin CityDollars you have received.

Can I have more than one account?

No, each member may only have one ReachPlaces account.

What if I don’t use my account regularly?

Your ReachPlaces account will remain active as long as you have received or used Dublin CityDollars in the past 12 months. If your account becomes inactive, we may close your account and any Dublin CityDollars will expire and be removed from the account in accordance with applicable laws.

Can I close my account?

You can close your account at any time, but if you do so, any Dublin CityDollars will be removed from your account and you will no longer receive Dublin CityDollars in that account. Please read our Privacy Policy https://joinreach.com/privacy-policy to learn how we treat information you have provided to us after you have closed your account. To close your account, contact us at reachsupport@reachenterprises.com.

What happens to my information if I close my account?

If you close your account, we will delete your personal information unless it is needed to comply with our legal obligations, resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule or regulation. Please read our Privacy Policy https://joinreach.com/privacy-policy. To close your account, contact us at reachsupport@reachenterprises.com.

Can ReachPlaces close my account?

ReachPlaces is free to terminate (or suspend access to) your account for any reason in our sole discretion, including your breach of the Terms of Service (https://joinreach.com/terms)

What do I do if I think someone has gotten unauthorized access to my ReachPlaces account?

What do I do if my ReachPlaces Reward MasterCard is lost or stolen?

How does ReachPlaces protect my information?

We seek to protect your personal information from unauthorized access, use and disclosure using appropriate physical, technical, organizational and administrative security measures based on the type of personal information and how we are processing that information. Your data is encrypted and anonymized on our systems. It remains encrypted from the App to our database.

Click here https://joinreach.com/privacy-policy to see our Privacy Policy.

How do I change my communication preferences/opt-ins/opt-outs?

You may update your communication preferences within our email communications, or you can contact us at reachsupport@reachplaces.net.

What merchants participate in ReachPlaces?

Participating merchants change from time to time. You may visit the Explore and Wallet sections in the ReachPlaces app to see current participating merchants.

What happens if a merchant leaves ReachPlaces?

In the event a merchant is removed, you will be able to use Dublin CityDollars for purchases from such merchant for 30 days after the merchant’s termination date. Merchant removals will not reduce or otherwise impact your account with respect to Dublin CityDollars you have received. However, you will no longer receive any Dublin CityDollars from such merchant after the merchant’s termination date, and any opportunities to receive Dublin CityDollars offered by the departing merchant will end as of the merchant’s termination date.

How do I receive Dublin CityDollars?

There are numerous ways to receive Dublin CityDollars. The amount of Dublin CityDollars you receive will depend on how much you engage with the activities offered by ReachPlaces and participating merchants. These opportunities may be available for a limited time, may change at any time without notice, and additional terms and conditions may apply. Please check the terms and conditions applicable to each promotion. Check the ReachPlaces app for current opportunities to receive Dublin CityDollars.

What are Dublin CityDollars worth?

Dublin CityDollars are issued in connection with a reward/loyalty program, have no cash value and may not be redeemed for cash. At the time of redemption, each Dublin CityDollars may be redeemed toward one dollar of purchases at participating merchants in-store. So, when shopping at participating merchants, the price you see in USD is the price you pay in Dublin CityDollars.

How do I upload a receipt to receive Dublin CityDollars?

Most promotions require you to upload a receipt from your purchase. In the ReachPlaces app, go to the Feed section and make sure you’ve activated the promotion. Click on “Upload Receipt” and take a picture of your receipt.

Do my Dublin CityDollars expire?

Can I use Dublin CityDollars for purchases outside of the US?

At this time, Dublin CityDollars can only be used for purchases in the US, denominated in US Dollars.

Can I use my Dublin CityDollars at a participating merchant, even if the merchant isn’t showing any opportunities to earn CityDollars?

Yes, you can. As long as a merchant is participating in the Dublin Marketplace, you can use your Dublin CityDollars there, even if the merchant is not currently offering an earning opportunity.

How do I use Dublin CityDollars?

To use your Dublin CityDollars you must activate your ReachPlaces Reward MasterCard.

To activate your ReachPlaces Reward MasterCard, do the following:

1) Go to your Wallet in the ReachPlaces app

2) If your card is already activated, move to step 3. If not, activate your ReachPlaces Reward MasterCard. To activate your card you will need to provide certain information to confirm your identity.

3) Copy your ReachPlaces Reward MasterCard number.

4) Use your ReachPlaces Reward MasterCard number during checkout.

How do I use my ReachPlaces Reward MasterCard?

1) Go to your Wallet in the ReachPlaces app

2) If your card is already activated, move to step 3. If not, activate your ReachPlaces Reward MasterCard. To activate your card you will need to provide certain information to confirm your identity.

3) Copy your ReachPlaces Reward MasterCard number.

4) Use your ReachPlaces Reward MasterCard number during checkout.

Is there a minimum spend to use Dublin CityDollars?

Yes, a transaction with Dublin CityDollars has a minimum of 5 Dublin CityDollars.

Can I only make purchases if my MasterCard balance matches my transaction amount?

If your MasterCard balance is equal to or greater than the transaction amount, the purchase will be processed like any other credit or debit card transaction. If your MasterCard balance is less than the transaction amount you will have to present another form of payment for the remainder of the transaction amount.

What if I want to make a purchase with Dublin CityDollars but I don’t have enough in my account?

If you don’t have sufficient Dublin CityDollars in your account, the purchase will be declined and you will have to use another form of payment.

Do I have to use the MasterCard in the app, or can I get a physical credit card?

Physical cards are not currently available but will be in the near future.

How long will the Dublin Marketplace be available?

The Dublin Marketplace is anticipated to be available through 2025.

Does having a MasterCard impact my credit score?

The Rewards MasterCard does not impact your credit score.

What are Dublin CityDollars worth?

Can I use my Dublin CityDollars to make online purchases?

At this time Dublin CityDollars can only be used for in-store purchases.

Do my Dublin CityDollars expire?

What if I return something I buy with Dublin CityDollars?

All returns of products or services you have purchased must be made directly with the merchant from which you made the applicable purchase, in accordance with such merchant’s return policy. If you return any purchases made using Dublin CityDollars, the Dublin CityDollars you used will be returned to your account.

What do I do if my ReachPlaces Reward MasterCard is lost or stolen?

Does ReachPlaces comply with state-specific rules on collecting and using personal information?

Click here https://joinreach.com/privacy-policy to read our Privacy Policy and state-specific information.

As a California resident, can I find out what information you have about me and how you’ve shared it?

Click here https://joinreach.com/privacy-policy to read our Privacy Policy and California-specific information.

As a California resident, can I request that my information be deleted?

Click here https://joinreach.com/privacy-policy to read our Privacy Policy and California-specific information.

How does ReachPlaces use my personal information?

ReachPlaces uses personal information to create relevant communications and opportunities for members to enjoy ReachPlaces rewards and benefits. Click here https://joinreach.com/privacy-policy to read our Privacy Policy.

How do I change my password?

You can change your password at login by selecting “Forgot Password”. Enter the email associated with your account to receive an email to reset your password.

How does ReachPlaces protect my information?

Click here https://joinreach.com/privacy-policy to see our Privacy Policy.

Can I change or update my personal information?

If you would like to update your personal information, please contact us at reachsupport@reachplaces.net.

What if I want to stop sharing information with ReachPlaces?

You can close your ReachPlaces account at any time, but if you do so, any Dublin CityDollars will be removed from your account and you will no longer receive Dublin CityDollars in that account. Please read our Privacy Policy https://joinreach.com/privacy-policy to learn how we treat information you have provided to us after you have closed your account. To close your account, contact us at reachsupport@reachenterprises.com.